Shipping Policy

Zoqvixa™ · Order Delivery

Shipping Policy

Information about order processing, delivery estimates, shipment tracking, shipping addresses and delivery issues.

Order Processing Normally 2–4 business days

U.S. Transit Estimate Generally 10–15 business days after dispatch

Customer Support 8:00 AM–10:00 PM

Order Processing

Orders are normally processed within 2–4 business days following successful payment confirmation.

Processing may require additional time during holidays, promotional periods, high order volume, payment review or inventory verification. Processing time is separate from carrier transit time.

Shipping Methods & Charges

Available shipping methods, applicable shipping charges and estimated delivery ranges are displayed during checkout before payment is submitted.

Estimated U.S. Delivery

For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. These estimates are provided for reference and are not guaranteed arrival dates.

Shipment Origin

Orders may be fulfilled from our facilities or designated fulfillment partners depending on product inventory, location and delivery destination. A shipment's origin may therefore differ from our registered business address.

Tracking Information

When tracking information becomes available, it will normally be sent to the email address supplied during checkout. Carrier tracking systems may require additional time to display activity after a shipping label has been generated.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Contact us as soon as possible if you notice an address error. We cannot guarantee an address change after fulfillment begins.

Delivery Delays

Delivery may be affected by weather, holidays, carrier operations, transportation interruptions, customs procedures, remote destinations or circumstances beyond our reasonable control.

International Orders

Where international delivery is available, customs duties, import taxes, brokerage charges or destination-country fees may apply. Unless clearly stated otherwise, such charges are the recipient's responsibility.

Split Shipments

Products in the same order may occasionally be shipped separately and may arrive on different dates or with separate tracking numbers.

Lost, Delayed or Delivered Packages

If tracking shows an unusual delay, please contact us with your order number. If tracking shows delivered, check your mailbox, delivery area, household members, building reception, neighbors and the carrier before contacting customer service.