How Can We Help?

Questions about a product, your order, payment, shipping, tracking, returns or refunds? Our customer-support team is here to assist.

Questions About an Order

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps our team locate the purchase and respond efficiently.

Damaged, Incorrect or Incomplete Orders

If an item arrives damaged, defective, incomplete or incorrect, please contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs or videos where applicable
• A photograph of the shipping label or outer package if relevant