Information We May Collect

• Name, email address and telephone number
• Billing and shipping addresses
• Order, transaction, shipment, return and refund information
• Customer account and customer-support communications
• Device, browser, IP address and website interaction information
• Cookies and similar technology data
• Payment-related information required by Shopify and payment providers

Zoqvixa™ does not store complete credit or debit card numbers on its own servers.

How Information Is Collected

Information may be provided directly by you, collected automatically through cookies and similar technologies, or received from service providers involved in operating our store and fulfilling transactions.

How We Use Personal Information

• Process, verify and fulfill orders
• Arrange delivery and provide tracking information
• Provide customer support
• Process returns and refunds
• Detect and prevent fraud or security incidents
• Maintain and improve our website
• Provide marketing where legally permitted
• Meet accounting, regulatory and legal obligations

Cookies & Similar Technologies

Our website may use cookies, pixels, logs and similar technologies to support website functionality, shopping carts, checkout, preferences, analytics, security, fraud prevention and advertising where permitted by applicable law.

Service Providers & Disclosure

Information may be disclosed where reasonably necessary to Shopify, payment providers, shipping carriers, warehouses, fulfillment partners, customer-service providers, hosting and security providers, analytics services, professional advisers and government authorities where required by law.

Sale, Sharing & Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use. Certain advertising or analytics disclosures may be classified as a “sale” or “sharing” under some privacy laws. Where required, applicable privacy choices will be provided.

Shopify

Our online store uses Shopify infrastructure. Information required to operate the website, manage checkout and process purchases may be processed by Shopify and applicable service providers.

Data Retention

Personal information may be retained for as long as reasonably necessary for transactions, customer support, accounting, tax, fraud prevention, dispute resolution, legal obligations and agreement enforcement.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of or portability of personal information, or to withdraw consent or opt out of certain processing activities.

We may need to verify your identity before completing certain requests.

Security

We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

International Processing

Because our store works with service providers and customers in multiple jurisdictions, information may be processed or stored in countries other than your country of residence, subject to applicable law.

Children's Privacy

Our store is intended for general consumer shopping and is not designed to knowingly collect personal information directly from children who cannot legally provide consent under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or store operations. The latest version will be posted on this page.

Privacy Requests & Contact

For privacy-related questions or requests, contact: service@zoqvixa.com .