Return & Refund Policy

Zoqvixa™ · Returns & Refunds

Return & Refund Policy

We want customers to have clear information about returns and refunds. Please review the requirements below and contact us before returning merchandise.

30-Day Return Period

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

Return Eligibility

Unless a product arrived damaged, defective or incorrect, returned products should generally be unused, unaltered and in original condition with applicable components, accessories and packaging. Proof of purchase may be required.

Cleaning & Hygiene-Sensitive Products

For hygiene, safety and product-integrity reasons, certain opened, used or contaminated cleaning products, replacement parts, consumable components or hygiene-sensitive products may not qualify for return unless they are defective or otherwise returnable under applicable law.

Non-Returnable Products

Personalized or customized items
Used or contaminated hygiene-sensitive items
Gift cards
Products clearly identified as final sale where legally permitted
Products damaged through misuse, neglect or improper care

How to Request a Return

Email service@zoqvixa.com and include:

Your order number
The product you wish to return
The reason for the return
Relevant photographs or videos where appropriate

Important:
Do not automatically return merchandise to our registered company address. After an eligible return request is reviewed, customer support will provide the appropriate return instructions and return destination.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order after delivery. Contact us within 7 calendar days if an item arrives damaged, defective, incomplete, incorrect or materially different from its product description.

Please provide photographs or videos showing the product, packaging and shipping label where relevant.

Return Shipping Costs

Customers are generally responsible for shipping costs associated with preference-based returns. If a confirmed issue was caused by an error attributable to us, we will provide an appropriate solution without additional costs resulting from that error.

Refunds

Once an approved return is received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

Exchanges

Exchanges depend on current product and inventory availability. Where a direct exchange is unavailable, you may be asked to return an eligible product and place a new order.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has begun.