Contact information

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Zoqvixa™ · Customer Care

How Can We Help?

Questions about a product, your order, payment, shipping, tracking, returns or refunds? Our customer-support team is here to assist.

✉ Email Support service@zoqvixa.com
☎ Phone Support +86 181 2366 3959
◷ Support Hours 8:00 AM–10:00 PM

Questions About an Order

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps our team locate the purchase and respond efficiently.

Damaged, Incorrect or Incomplete Orders

If an item arrives damaged, defective, incomplete or incorrect, please contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos where applicable
  • A photograph of the shipping label or outer package if relevant

Business Information

Brand: Zoqvixa™

Legal Company: Guangzhou Dege Luggage Technology Co., Ltd.

Owner: Chen De

Business Type: Online Retailer of Home Cleaning Products

Website: zoqvixa.com

Address: 5th Floor, No. 16 Yangguang South Road, Shiling Town, Huadu District, Guangzhou, China

Email: service@zoqvixa.com

Phone: +86 181 2366 3959

Customer Service Hours: 8:00 AM–10:00 PM

Before returning a product:
Please contact us before shipping merchandise. Do not automatically send returns to our registered business address. The appropriate return destination will be provided after the return request is reviewed.